At CutMate we respect your privacy. This policy explains what information we collect, how we use it, who we share it with, and what rights you have over it. By using CutMate (the website, the Adobe Premiere Pro plugin, and the associated services — collectively, the Service), you accept the practices described here.
1. Who we are
CutMate is operated by Luis Fernando Montes Blanco, an individual resident in Mexico City, Mexico, who is the controller of your personal data. To contact us about privacy, email support@cutmate.app.
2. What information we collect
2.1 Information you give us directly
- Account data: name, email, password (bcrypt hashed), preferred language.
- Payment data: processed by Paddle.com, our reseller and Merchant of Record, which receives your name, email, country and payment method to charge you, calculate taxes and issue receipts, under its privacy policy. We don't store or see card numbers: we only keep the customer id and subscription status.
- Project content: audio and video you submit to the plugin for transcription, auto-cuts, caption generation and translation; also chat instructions, images, frames and attachments for graphics, reframing, Mixed Media and background removal. Motion Studio stores projects, designs, versions and renders for reuse.
2.2 Information we collect automatically
- Plugin session data: Premiere version, operating system, device label, approximate IP — used for your "Active sessions" panel and the per-plan device cap.
- Minimal telemetry: anonymized error and product events to improve stability. We don't use third-party advertising trackers.
3. How we use your information
- Provide and operate the Service.
- Process payments and manage your subscription (via Paddle).
- Send transactional emails as needed (verification, password reset, receipts, plan change notices).
- Send marketing emails only if you explicitly subscribed to the newsletter — you can unsubscribe anytime from the footer of every email.
- Improve the product based on aggregated, anonymized telemetry.
We do not use your project content (audio, video, transcripts) to train our own models or third-party models.
4. Subprocessors
CutMate uses the following providers to operate the Service. Each has access only to the data strictly needed for its function:
| Provider | Purpose | Location |
|---|---|---|
| Paddle.com | Reseller and Merchant of Record: payments, taxes, receipts and subscriptions | UK / USA |
| OpenAI | Translation, analysis and content generation; transcription when Whisper is configured | USA |
| ElevenLabs | Scribe v2 transcription, narration, music, sound effects and voice isolation | USA |
| Anthropic | AI planning, analysis and generation | — |
| fal.ai | Image generation and expansion | — |
| Cloudflare R2 / Vercel Blob | Attachment and editing asset storage | — |
| Google Cloud Run | Image processing and graphic rendering | — |
| PostHog | Product usage analytics and diagnostics | — |
| Loops | Product lifecycle emails | — |
| Resend | Transactional emails and newsletter | USA |
| Neon (Postgres) | Database for accounts, subscriptions, sessions | USA |
| Vercel | Site and API hosting | USA / global |
| Google (OAuth) | Optional sign-in with a Google account | USA |
5. Retention and deletion
Handling depends on the feature: temporary processing files have cleanup mechanisms, while projects, versions, graphics and renders saved in Motion Studio are retained so you can reopen and reuse them. You can request deletion by contacting support.
Account data (email, name, subscription) is kept while your account is active. If you delete it, we erase associated personal data within 30 days, except where we must retain records by legal or accounting obligation (e.g. payment records).
6. Security
We apply reasonable technical and organizational measures to protect your information: TLS in transit, encrypted storage at rest, bcrypt-hashed passwords, team access controls based on least privilege. No system is 100% impenetrable; if we detect a security incident that affects you, we'll notify you by email within the timeframes required by applicable law.
7. Your rights
Depending on your jurisdiction (Mexico, EU, certain US states such as California), you have the following rights over your personal data:
- Access the data we hold about you.
- Correct inaccurate data.
- Request deletion of your data.
- Receive a portable copy of your data.
- Object to processing for marketing purposes.
To exercise any of these rights, email support@cutmate.app from the address linked to your account. We respond within 30 days.
8. Cookies
CutMate uses cookies strictly necessary for the session (login, language) and, optionally, anonymous analytics cookies. We don't use third-party advertising cookies or share data with ad networks.
9. Minors
CutMate is not directed at people under 16, and we don't knowingly collect data from anyone in that age range. If you believe a minor sent us data, contact us so we can delete it.
10. Changes to this policy
We may update this policy. If changes are material (for example, a new subprocessor with access to project content), we'll notify you by email or via a visible in-app notice before they take effect.
11. Contact
Questions about this policy or how we handle your data — email support@cutmate.app.
