These Terms govern your use of CutMate (the website, the Adobe Premiere Pro plugin, and associated services — collectively, the Service). By creating an account or using the Service, you accept these Terms. If you don't agree, don't use the Service.
1. Who we are
CutMate is a product operated by Luis Fernando Montes Blanco, an individual resident in Mexico City, Mexico ("CutMate", "we"). For anything, email support@cutmate.app.
2. Eligibility and account
- You must be at least 16 years old to create an account. If you represent a business, you confirm you have authority to bind it to these Terms.
- You're responsible for keeping your credentials confidential. Tell us right away if you suspect your account was compromised.
- You may not transfer, share, or resell your account. Each account is capped to the active-machine count your plan allows.
3. Subscription, billing, cancellation
3.1 Reseller and Merchant of Record (Paddle)
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it processes payment, issues the receipt or invoice, calculates and collects applicable taxes, and handles payment-related customer service inquiries and returns. By purchasing you also accept Paddle's buyer terms.
3.2 Plans, pricing and first-month promotion
Starter and Pro plans bill monthly or yearly in US dollars (USD). The first-month promotion charges $2.99 USD for the first month of Pro monthly; from month two the subscription renews at the regular Pro price. Paddle calculates taxes at checkout based on your country: in some countries (for example, Mexico) the displayed price already includes VAT, in others tax is added on top. You'll see the exact total before paying.
3.3 Auto-renewal and cancellation
Subscriptions renew automatically at the end of each period until you cancel. You can cancel anytime from the Paddle customer portal, accessible from your dashboard. Cancellation takes effect at the end of the period you've already paid and you won't be charged again.
3.4 Refunds
You can request a full refund of any charge within 14 days of that charge. Details are in our Refund policy.
3.5 Price changes
We may change prices. If we increase them, we'll notify you at least 30 days in advance and the new price applies on your next renewal. You can cancel before the change takes effect with no penalty.
4. Intellectual property
4.1 Your content
You own the audio, video, transcripts, and other content you submit to the Service (Your Content). You grant us a limited, worldwide, non-exclusive license solely to process it and return the requested output (transcripts, cuts, captions, translations, etc.). We don't use Your Content to train our own models or third-party models, and we don't share it with third parties beyond the subprocessors listed in our Privacy Policy.
4.2 Our Service
The site, plugin, code, designs, proprietary models, trademarks, and logos are owned by CutMate or its licensors. You may not copy, modify, or resell them without our prior written permission.
5. Acceptable use
By using CutMate you agree NOT to:
- Upload illegal, defamatory, violent, or third-party copyright-infringing content.
- Attempt to access other people's accounts, bypass plan limits, or reverse-engineer the plugin.
- Use the Service to generate deceptive deepfakes, child-abuse material, or anything that violates applicable law.
- Resell the Service or create derivative products.
- Overload the infrastructure with abnormal use (scraping, DoS attacks, etc.).
We may suspend or terminate your account without refund if we detect use that violates these Terms.
6. Third-party services
CutMate integrates with Adobe Premiere Pro, Paddle, OpenAI, ElevenLabs, and other providers (see Privacy Policy). Use of those services is subject to their own terms. We're not responsible for failures, changes, or discontinuations by third parties.
7. Warranties and limitation of liability
The Service is provided "as is", without express or implied warranties. We don't guarantee it is error-free, uninterrupted, or that AI-generated outputs are accurate in every case — you must review the output before publishing it.
To the maximum extent permitted by law, CutMate's total cumulative liability to you for any claim related to the Service will not exceed the amounts you paid CutMate in the previous 12 months. We are not responsible for indirect, incidental, consequential damages, or loss of profits, data, or reputation.
8. Indemnification
You agree to indemnify and hold CutMate harmless from third-party claims arising from your use of the Service, Your Content, or your breach of these Terms.
9. Termination
You can cancel your account anytime from the dashboard. We may suspend or terminate your account if you violate these Terms, fail to pay, or if we cease operating the Service. Upon termination, your personal data is deleted per section 5 of the Privacy Policy.
10. Changes to the Terms
We may update these Terms. If changes are material, we'll notify you by email or in-app notice at least 14 days in advance. Continued use after the effective date constitutes acceptance.
11. Governing law and jurisdiction
These Terms are governed by the laws of the United Mexican States. Any dispute arising from them is submitted to the competent courts of Mexico City, without prejudice to the consumer rights that the applicable law of your country of residence grants you.
12. Contact
Questions about these Terms, billing or refunds — email support@cutmate.app.
